Personal data processing
Last updated: 14 August 2026
This Privacy Policy explains, in simple terms, how personal data collected through this website and contacts initiated from it is processed.
The website is informational and promotional in nature. This page is not intended to describe exhaustively every data processing activity that may occur in the context of a clinical, administrative or institutional relationship. If psychological support, assessment or another service begins, the relevant information is provided in the appropriate context, according to the specific situation and applicable rules.
1. Data controller
The data controller for personal data collected through this website is Wilson Ferreira Santos, Psychologist, Portuguese Order of Psychologists professional licence no. 25219.
Email: psicologia.wilson.santos@gmail.com
Phone: 915 463 113
For questions about data protection, you may use the email address above.
2. Data collected through the website
Simply browsing the website does not require identification, account creation or a personal area. At present, no first-party behavioural advertising, analytics or visitor profiling tools are used.
Technical data necessary for the operation and security of the website may be processed, namely through the hosting service used. This may include, for example, IP address, access date and time, browser, device and pages viewed.
3. Contacts initiated by the visitor
When you make contact through the form, email, phone or WhatsApp, only the data you choose to provide is processed, such as name, email, phone number, subject, message and information necessary to respond to the request.
This data is used to respond to the contact, provide information about services, clarify questions, assess the possibility of scheduling an appointment and manage communications directly related to the request submitted.
Submitting a contact request does not automatically begin a professional relationship or psychological support.
4. Sensitive data and confidentiality
For privacy reasons, please avoid sending detailed clinical information, reports, diagnoses or sensitive documents through the form, email or WhatsApp, unless this has been previously agreed and is necessary.
Information shared in the context of psychology services is handled in accordance with professional confidentiality and applicable legal, professional and ethical rules.
5. External services
The website may link to external services, such as Google Calendar, Google Maps, WhatsApp, LinkedIn or other contact and booking tools. These services have their own privacy and data processing policies.
The website is hosted by Netlify. Professional email is managed through Google/Gmail services. WhatsApp is a Meta service.
6. Data retention
Data is kept only for as long as necessary to respond to the contact, manage the request submitted or comply with applicable legal, tax, professional or ethical obligations.
When data is no longer necessary, it will be deleted or retained only where there is an appropriate basis to do so.
7. Data subject rights
Under the GDPR, you may request, where applicable, access, rectification, erasure, restriction, objection, portability or withdrawal of consent regarding your personal data.
The exercise of these rights may be limited where data retention or processing is necessary to comply with legal, professional or ethical obligations.
Requests should be sent to psicologia.wilson.santos@gmail.com.
8. Complaints
You have the right to lodge a complaint with the competent supervisory authority: Comissão Nacional de Proteção de Dados — CNPD, the Portuguese Data Protection Authority.
9. Updates
This Privacy Policy may be updated to reflect legal, technical or website operation changes. The most recent version will be available on this page.